Refund and Cancellation Policy

This Refund and Cancellation Policy explains how Linked Global ("we," "our," or "us") handles cancellations and refunds for payments made on www.linkedglobalhub.com. It applies to our paid webinar registration and to any other paid service you purchase from us. By completing a payment, you confirm that you have read and accepted this Policy.

1. Scope of This Policy

This Policy covers the ₹49 registration fee for our live Profile Matching Webinar, which also gives you access to your student portal account. It also applies, unless a separate written agreement says otherwise, to any other paid service you buy from us.

This Policy does not cover fees payable to third parties, such as university application fees, tuition deposits, visa and embassy fees, English test fees, or charges levied by banks and payment providers. Those are governed by the refund rules of the organisation that collects them.

2. Nature of the Registration Fee

The ₹49 fee is a seat-reservation and registration charge. We keep it deliberately small so that it covers the cost of holding your place and keeps live sessions focused on students who genuinely intend to study abroad.

• Your registration is confirmed only once your payment is successfully captured and verified.
• On confirmation, your portal login is emailed to you and your webinar joining link is sent on WhatsApp.
• Because portal access is delivered immediately on payment, the fee is treated as a charge for a digital service that begins at once.

3. Cancellation by You

You may cancel your webinar registration at any time by writing to us at support@linkedglobalhub.com from the email address used at registration. Please include your full name and transaction reference.

• Cancellation at least 24 hours before the session: you may request a full refund of the ₹49 fee, or ask us to move your seat to a later session at no extra charge.
• Cancellation within 24 hours of the session, or after it has begun: the fee is not refundable, because the seat has already been held and portal access has been delivered. We will instead move you to the next available session on request.
• Non-attendance: if you simply do not attend without cancelling, the fee is not refundable. Your portal access does not expire, and we will get you onto the next available session at no extra charge.

4. Refunds We Will Always Provide

Regardless of the timelines above, we will refund your fee in full where:

• You were charged more than once for the same registration. We refund every duplicate charge.
• Your money was debited but your registration was not confirmed and we are unable to confirm it.
• We cancel a session and are unable to offer you a reasonable alternative date.
• A technical failure on our side prevented you from accessing the session or your portal, and we are unable to resolve it.
• We are satisfied that the payment was unauthorised or fraudulent.

5. Non-Refundable Situations

Refunds are not available where:

• The session has been attended, in whole or in part.
• You are dissatisfied with the universities suggested, or with the outcome of your admission, scholarship, or visa application. As explained in our Disclaimer, we do not guarantee any such outcome.
• You were unable to attend because of your own internet connection, device, or scheduling conflict, and did not cancel in time.
• You provided inaccurate or incomplete information that affected the usefulness of the session.
• The request is made more than 7 days after the session date.
• You breached our terms, for example by recording, redistributing, or reselling session content or portal material.

6. How to Request a Refund

Send your request to support@linkedglobalhub.com, or call us on the numbers listed below, with the following details:

• Your full name and the email address and WhatsApp number used at registration.
• The Razorpay order or payment reference, which appears in your receipt and in the Payments section of your portal.
• The date and amount of the payment.
• The reason for your request.

We acknowledge every request within 2 working days and tell you our decision within 7 working days of receiving the information we need.

7. How Refunds Are Paid

• Approved refunds are made to the original payment method only. We cannot refund to a different card, account, or UPI ID.
• Once approved, we initiate the refund through Razorpay within 3 working days.
• The amount usually reaches your account within 5 to 10 working days of being initiated, depending on your bank or payment provider. This final step is outside our control.
• Refunds are made in Indian Rupees. Any exchange rate difference, international transaction charge, or bank fee applied by your provider is not reimbursed.
• We do not charge any processing fee on a refund.

8. Rescheduling Instead of Refunding

In most cases rescheduling is the quicker and more useful option. You may move your seat to a later session free of charge by writing to us before the session begins. Your portal access continues in the meantime, and anything you have saved to your shortlist stays there. There is no limit on rescheduling for genuine reasons, though we may ask you to confirm your intent if a seat is repeatedly held and not used.

9. Other Paid Services

Where you purchase a larger service from us, such as an application package or an ongoing counselling engagement, the refund terms are set out in the written agreement or invoice for that service. In the absence of specific terms:

• Any part of the service already delivered is not refundable.
• Work already submitted to a university, embassy, or other third party on your behalf cannot be refunded.
• Amounts already paid out to third parties on your instruction, such as application fees, are not refundable by us.
• Any remaining undelivered portion is refunded on a pro-rata basis, after deducting costs we have already incurred.

10. Chargebacks

If you believe a charge is wrong, please contact us first. We can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may delay the outcome, and we reserve the right to contest a chargeback where we hold evidence that the service was delivered. Pending any dispute, we may suspend access to your portal account.

11. Changes to This Policy

We may update this Policy at any time. The version that applies to your payment is the one published on this page at the time of your checkout. Any changes take effect immediately on posting here, with the updated date shown above.

12. Grievance Redressal and Contact

For any question, cancellation request, or complaint about a payment or refund, contact us at:

If your complaint is not resolved to your satisfaction, you may escalate it by writing to the same address marked "Grievance Escalation". This Policy is governed by the laws of India, and any dispute is subject to the exclusive jurisdiction of the courts in New Delhi, India.